AI assistant · workflow detail
James — organise buyer feedback and chase missing comments without fabricated sentiment.
AI prepares a feedback summary, polite chaser draft and safer wording options. Staff remove unsupported, discriminatory, sensitive or unfair comments before anything is shared.
Feedback from viewings arrives in fragments — text messages, portal comments, phone notes. For independent estate agents in Northern Ireland, the GAIS Viewing Feedback Assistant helps summarise what was actually said and chase what is missing. Staff still decide what is fair, accurate and safe to share with the vendor.
The branch job
Viewing feedback is a small admin job that matters. Without it, vendors don't know what's happening and the negotiator doesn't know what to chase.
Feedback arrives in fragments — a portal comment, a phone note, a text message, sometimes nothing at all. The negotiator usually has to gather it, summarise it, decide what is fair, then chase anything missing.
The GAIS Viewing Feedback Assistant is designed around that admin job for Northern Ireland estate agencies.
The old way
A typical feedback round creates small bits of work:
- collect the comments from portal, phone and text;
- sort them into what was said and what was missing;
- draft a fair summary that won't over-claim or under-claim;
- decide what is safe to share with the vendor;
- prepare a polite chaser for the missing feedback;
- flag anything sensitive to the manager.
None of this is glamorous. That is why it is a good first workflow to test.
What the assistant receives
For a first demo, the assistant uses fictional or dummy viewing-feedback examples only.
A later controlled pilot could define approved inputs such as:
- buyer comments from portal, email, phone or text;
- property reference and viewing date;
- approved branch wording and tone;
- sensitivity flags (e.g. "missing feedback" vs. "negative but fair" vs. "needs manager review").
The first demo does not need CRM access, mailbox access or real buyer data.
What the assistant prepares
- a feedback summary, separating what was actually said from what is missing;
- a polite chaser draft for the missing feedback;
- safer wording options for sensitive or mixed comments;
- a flag when something needs the manager's eye before it is shared.
That gives staff a cleaner starting point. It does not remove the human decision.
What staff still approve
Staff still check:
- whether the summary is fair to what was actually said;
- whether anything sensitive has been missed or mis-handled;
- whether anything discriminatory or discriminatory-by-implication should be removed;
- whether anything should be sent at all;
- whether a chaser is appropriate at this point.
The assistant does not press send.
Does not do
Fabricate sentiment; pressure buyers; give legal or tenancy advice; decide what the vendor must do; send feedback to clients automatically.
Why this is a first candidate
Feedback can be sensitive. The assistant is designed to surface fair wording options and flag anything that needs human attention — not to invent or soften the buyer's view.